1. Introduction
These Terms govern your use of Klarvyn and its services. By using our website and software, you agree to these Terms.
Klarvyn is operated by Northpunch Media Group Limited, Limassol, Cyprus (“Klarvyn”, “we”, “us” or “our”). If you accept these Terms on behalf of a company or other organization, you confirm that you have the authority to bind it, and “you” means that organization.
These Terms include our Privacy Policy and our Data Processing Agreement, which form part of the agreement between you and Klarvyn.
2. Who Can Use Klarvyn
Klarvyn is a business tool. You may use the Services only for business purposes, and you must be at least 18 years old. The Services are not intended for consumers.
3. Definitions
- “Services” means the Klarvyn website, platform, tracking script, integrations, Chrome extension, MCP server and related services.
- “Account” means your Klarvyn account and the workspaces in it.
- “Authorized Users” means the people you allow to access your Account.
- “Customer Data” means the data you or your Authorized Users send to the Services, or that the Services collect on your behalf from your websites and connected integrations.
- “Tracked ad revenue” means the revenue Klarvyn attributes to your paid advertising, which determines your plan.
4. Services
Klarvyn provides attribution software as a service (SaaS). Access is granted upon successful registration and, after any free trial, payment.
We keep improving the Services and may add, change or remove features. If a change materially reduces the core functionality of your paid plan, we’ll tell you in advance.
5. Account Responsibility
You agree to:
- Provide accurate information
- Keep your login credentials secure
- Be responsible for all activity under your account
- Make sure your Authorized Users follow these Terms
- Tell us promptly at support@klarvyn.com if you suspect unauthorized access to your Account
6. Free Trial
- New customers can try Klarvyn free for 14 days. Nothing is charged during the trial.
- We don’t charge you automatically when the trial ends. To keep using Klarvyn, choose a plan and start your subscription.
- Each customer can use one free trial. We may end a trial early if it is misused.
7. Payments, Plans and Renewal
- All fees are billed as stated at checkout
- Subscriptions are billed in advance, monthly or yearly
- Your subscription renews automatically for the same billing period until you cancel
- Your plan is based on your tracked ad revenue. Organic revenue does not count toward your plan
- Fees do not include VAT or other taxes, which are added where required
- We may change our prices. A change applies from your next renewal, and we’ll tell you at least 30 days in advance
- Failure to pay may result in suspension or termination
7.1 Plan Limits
Each plan covers tracked ad revenue up to a set limit. When your tracked ad revenue is on course to reach your plan’s limit, we’ll notify you about 5 days before, so you can upgrade. You upgrade your plan yourself in your Account; we never change it for you. If your tracked ad revenue goes over the limit, new data won’t be visible in Klarvyn until you upgrade.
8. Cancellation and Refunds
You can cancel your subscription at any time in your Account. Cancellation takes effect at the end of your current billing period, and you keep access until then.
All purchases are final. Klarvyn does not offer refunds, including for partial billing periods or unused time, except where required by applicable law.
If you dispute a charge with your bank or card issuer instead of contacting us, we may suspend your Account while the dispute is open.
See also our Refund Policy.
9. Acceptable Use
You agree NOT to:
- Use the service for illegal purposes
- Attempt to hack, disrupt, or reverse-engineer the platform
- Misuse or abuse the system
- Resell, sublicense or give third parties access to the Services, except as allowed in Section 15 (Agencies)
- Copy, scrape or benchmark the Services in order to build a competing product
- Upload malware, or try to get around our security or plan limits
- Send us data you don’t have the right to share, or use the Services in breach of the advertising platforms’ policies
- Send special categories of personal data (such as health or biometric data), payment card numbers, or personal data of children under 16
We may suspend access immediately if we reasonably believe your use breaks this section or puts the Services, other customers or third parties at risk.
10. Your Data
You own your Customer Data. You give us permission to host, process and transmit Customer Data only as needed to provide and support the Services, as described in our Privacy Policy and Data Processing Agreement.
By using Klarvyn, you acknowledge that your data is processed in accordance with our Privacy Policy. For users in the EU/EEA, we act as a data processor on your behalf for any third-party account data you connect.
You are responsible for the Customer Data you send us and for how you collect it. In particular, you are responsible for having a lawful basis, for collecting any consent your website visitors must give (for example through your cookie banner) before the Klarvyn script and Conversions API events use their data, and for explaining in your own privacy notice how their data is used.
We don’t sell Customer Data. We may use aggregated, anonymized data that can’t identify you or any individual to operate, secure and improve the Services.
11. Integrations and Advertising Platforms
Klarvyn integrates with third-party services including Google, Meta, and others. By connecting your accounts, you authorize Klarvyn to access data from those services on your behalf, subject to their respective terms of service. We access only the data necessary to provide the platform's features.
Third-party services are provided by their owners, not by Klarvyn. We are not responsible for their availability, for changes to their APIs or policies, or for how they process the data you choose to send them, including conversion events and audiences.
You decide which integrations to connect and which events, values and audiences to send, and you are responsible for following each advertising platform’s terms and policies. You can disconnect an integration at any time; our Data Deletion page explains what happens next.
12. AI Features and MCP Server
Klarvyn includes AI features and an MCP server that lets AI assistants you choose, such as Claude or ChatGPT, read your Klarvyn data.
- AI-generated answers can be incomplete or wrong. Check them before you rely on them for business decisions.
- When you connect an AI assistant through the MCP server, the data it retrieves is handled by that assistant’s provider under its own terms. You decide which assistants to connect and who in your team can use them.
13. Chrome Extension
The optional Klarvyn Chrome extension shows your Klarvyn numbers inside supported ad managers. It is available to Authorized Users only and is covered by these Terms and by Section 11 of our Privacy Policy.
14. Beta Features
Features marked “Beta” are early versions we’re still improving. They are provided as is, may change or be removed at any time, and may not work as well as the rest of the Services.
15. Agencies
If you use Klarvyn to manage your clients’ data or ad accounts, you confirm that each client has authorized you to do so, and you are responsible for your clients’ compliance with these Terms. You may give your clients access to their own reports.
16. Intellectual Property
All content, software, and branding are owned by Klarvyn and may not be copied or redistributed.
Subject to these Terms and payment of your fees, we grant you a limited, non-exclusive, non-transferable right to use the Services for your internal business purposes during your subscription.
If you send us feedback or suggestions, we may use them freely, without any obligation to you.
17. Confidentiality
Each of us will keep the other’s non-public business information confidential and use it only for the purposes of these Terms. This does not apply to information that is public, was already known, is developed independently or is rightfully received from someone else, or that must be disclosed by law.
18. Service Availability
We strive to maintain uptime but do not guarantee uninterrupted access.
We may carry out maintenance, which can briefly interrupt the Services. Unless we agree otherwise in writing, we do not offer a service-level agreement.
19. Disclaimer
Klarvyn provides attribution and analytics tools designed to assist with data tracking and decision-making.
However:
- We do not guarantee accuracy, completeness, or reliability of data
- Results may vary based on user setup and external factors
- Klarvyn is not responsible for business decisions made based on our data
- All use of the platform is at your own risk
To the extent permitted by law, the Services are provided “as is” and “as available”, without warranties of any kind, including fitness for a particular purpose and non-infringement.
20. Limitation of Liability
Klarvyn is not liable for:
- Data inaccuracies
- Business losses
- Indirect or consequential damages
Use of the service is at your own risk.
Our total liability for all claims relating to the Services is limited to the fees you paid us in the 12 months before the event that gave rise to the claim.
Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud, or for death or personal injury caused by negligence.
21. Indemnification
You will defend and indemnify Klarvyn against claims, losses and costs arising from your Customer Data, from how you collected it (including your website visitors’ consent), from your use of connected platforms, or from your breach of these Terms.
22. Termination
We may suspend or terminate accounts for violations of these Terms.
We may also suspend access if a payment fails, to protect the security of the Services, or where the law requires it. Where reasonable, we’ll tell you first and give you a chance to fix the problem.
When your subscription ends, your access stops. We keep your workspace data for a 60-day recovery period, during which you can reactivate or export it. After that, we delete it from our active systems within 30 days, and from encrypted backups within a further 90 days, as described in our Data Processing Agreement.
Sections that by their nature should continue after termination, including those on fees owed, your data, intellectual property, confidentiality, the disclaimer, limitation of liability, indemnification and governing law, continue to apply.
23. Changes to These Terms
We may update these Terms from time to time. We’ll tell you about material changes by email or in Klarvyn at least 30 days before they take effect. If you keep using the Services after that, the updated Terms apply. If you don’t agree, you can cancel before they take effect.
24. Governing Law
These Terms are governed by the laws of Cyprus.
The courts of Limassol, Cyprus have exclusive jurisdiction over any dispute arising from these Terms, without prejudice to any mandatory legal provisions.
25. General
- Entire agreement. These Terms, together with our Privacy Policy and Data Processing Agreement, are the entire agreement between you and Klarvyn about the Services. Where they conflict on the processing of personal data, the Data Processing Agreement prevails.
- Assignment. You may not transfer your rights under these Terms without our written consent. We may transfer ours as part of a merger, acquisition or sale of assets.
- Force majeure. Neither of us is responsible for delays or failures caused by events beyond our reasonable control. This does not apply to payment obligations.
- Severability and waiver. If any part of these Terms is found unenforceable, the rest stays in effect. Not enforcing a right is not a waiver of it.
- Notices. We send notices to the email address on your Account. You can send notices to support@klarvyn.com.
- Independent parties. These Terms do not create a partnership, agency or employment relationship.
- Language. If we provide these Terms in another language, the English version prevails.
- Sanctions. You confirm that you are not subject to EU, UN or US sanctions, and you will not use the Services in breach of export control or sanctions laws.
26. Contact
Northpunch Media Group Limited
Limassol, Cyprus