You have the right to request deletion of your personal data from Klarvyn at any time. This page explains exactly what happens when you do, what data we delete, and how long it takes.
1. Disconnect from inside Klarvyn Fastest
If you have an active Klarvyn account, the fastest way to stop an integration is from your dashboard:
- Log in to your Klarvyn account at app.klarvyn.com
- Go to Settings › Integrations
- Open the integration you want to remove (Meta, Google Ads, TikTok, etc.)
- Click Disconnect and confirm
This immediately:
- Deletes Klarvyn's stored access tokens for that platform in that workspace
- Stops all syncing, API calls, conversion sending and lead capture for that integration in that workspace
Data that was already synced (for example campaign metrics, and contacts created from leads) stays in your workspace so your reports keep their history. To delete it too, email us (option 2 below), or delete contacts directly in Klarvyn.
You can also remove Klarvyn's access directly in Meta: go to Facebook Settings › Business Integrations, find Klarvyn and click Remove. Klarvyn's access to your Meta data stops immediately. To also delete the data Klarvyn already holds, email privacy@klarvyn.com and we will delete it within 30 days.
2. Email us a deletion request
If you want to delete your entire Klarvyn account or you no longer have dashboard access, email us directly:
Please include in your email:
- The email address associated with your Klarvyn account
- The name of your Klarvyn workspace (if you remember it)
- Which data you want deleted — your full account, a specific integration, or specific records
We will confirm receipt within 2 business days and complete deletion within 30 days, as required by GDPR and other applicable data protection laws.
What gets deleted
When you request deletion, we remove the following from our systems:
| Data category | What it includes |
|---|---|
| Account data | Your name, email, workspace, login credentials, preferences, and billing information |
| Integration tokens | OAuth access tokens and refresh tokens for Meta, Google Ads, TikTok, and any other connected platforms |
| Meta Platform Data | Business Manager information, ad account metadata, campaign and ad performance metrics, Page information and Page access tokens, and Instant Form (Lead Ads) leads retrieved from Meta's APIs |
| Visitor & conversion data | First-party tracking data collected via your Klarvyn tracking pixel from your own website |
| Hashed identifiers | SHA-256 hashed email addresses and phone numbers used for cross-platform attribution and CAPI matching |
| Logs & analytics | Application logs, audit trails, and usage analytics tied to your account |
What we may retain (and why)
By law, we may need to retain a limited subset of data for compliance reasons:
- Billing records — retained for 7 years as required by accounting and tax law
- Security incident logs — retained where necessary for fraud prevention or to comply with legal obligations
- Backups — encrypted backups may retain data for up to 90 days before automatic expiration
This retained data is access-restricted, used only for the stated purposes, and irreversibly deleted once the retention period ends.
Deletion timeline
- ImmediatelyAccess stopped. Stored API tokens are deleted and no further data is collected from any connected platform.
- Within 2 business daysConfirmation sent. You receive an email confirming the deletion request is being processed.
- Within 30 daysData deleted. All data described above is removed from active production systems and indexes.
- Within 90 daysBackups expired. Encrypted backups containing any residual data are automatically purged.
Your rights
Under the EU and UK General Data Protection Regulation (GDPR), you have the right to:
- Access the personal data we hold about you
- Correct data that is inaccurate or incomplete
- Delete your data (the "right to be forgotten")
- Restrict processing of your data
- Object to certain types of processing
- Receive a copy of your data in a portable format
- Lodge a complaint with your local data protection authority
For any of these requests, contact support@klarvyn.com.
Northpunch Media Group Limited
Data Protection Contact: support@klarvyn.com